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READY2GO 17 (DOWNLOADABLE) PROBLEM |
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 All Forums >> [General Digital Juice Discussion Area] >> General Juice Discussion >> READY2GO 17 (DOWNLOADABLE) PROBLEM | Page: [1] |
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MAKAWAO111 Posts: 12 Joined: 6/7/2012 Status: offline
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I CANNOT INSTALL PART 1 OF THE R2G17 INTO JUICER (IT CRASHES JUICER) PART 2 INSTALLS. ANYONE ELSE HAVING THIS ISSUE? I HAVE DOWNLOADED THE FILE FROM DJ FROM 6 DIFFERENT COMPUTERS AND THEY ALL EXPERIENCE THE SAME ISSUE. < Message edited by MAKAWAO111 -- 6/7/2012 7:48:05 PM > |
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READY2GO 17 (DOWNLOADABLE) PROBLEM - 
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DuaneConatser Posts: 46 Joined: 12/2/2009 Status: offline
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I just reported the same problem earlier to day! Here is a copy of my post: I purchased downloadable products: Ready-To-Go2(R2GAEVol02Part1_R1, R2GAEVol02Part2_R1) and Ready-To-Go17 (R2GAEVol17Part1_R1, R2GAEVol17Part2_R1) Double clicked each of the files, each time the "Juicer 3 has stopped working" error occurred. I then attempted to install them from within the Juicer by selecting "Install downloaded content"! Same error on all of them. I had to leave the studio for 3 hours...upon my return I double clicked each of the Ready-To-Go2 files and they magically installed. Then I double clicked the Ready-To-Go17 part 2 first and it installed, but only has one template "Cloud Control"!! part 1 still does not install! My system info: OS: 64 bit Windows 7 Professional, Service Pack 1 Processor:Intel(R) Core(TM)i7-2600 CPU @ 3.40GHz 3.40GHz Video Card: AMD Radeon HD 6800 series Installed memory RAM: 16.0 GB Quick Time Version: 7.6 (742) USER Level: Administrator Juicer Version: 3.89 Build 119 _____________________________ Duane L. Conatser (in reply to MAKAWAO111) |
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MAKAWAO111 Posts: 12 Joined: 6/7/2012 Status: offline
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WHEN I PURCHASED READY2GO 16 & 17 ON WEDNESDAY, AND I HAD THE ISSUE WITH INSTALLING READY2GO 17, PART 1, I CALLED DIGITAL JUICE. THE GUY TOLD ME HE WOULD DOWNLOAD IT AND INSTALL IT IN JUICE AND HE WOULD CALL ME BACK! WELL I STILL HAVE NOT HEARD FROM DIGITAL JUICE. THERE IS OBVIOUSLY AN ISSUE, DID DJ FIX YOUR ISSUE WITH READY2GO 02? (in reply to DuaneConatser) |
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Brette Posts: 24 Joined: 6/26/2007 Status: offline
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Hi All, We apologize for the inconvenience. We did find that part of the file for R2G 17 Part 1 was corrupted and that was causing the Juicer to crash. We have uploaded a new file for part 1. Please delete R2GAEVol17Part1_R1.djprojects and re-download it from your online account. The new file will download as R2GAEVol17Part1_R2.djprojects. This should fix the problem. Please email us at customerservice@digitaljuice.com if you face any issues after this. Thank you, Brette (in reply to MAKAWAO111) |
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Jeff Earley Posts: 207 Joined: 5/5/2003 Status: offline
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There should be two files downloaded named exactly R2GAEVol17Part1_R2.djprojects (notice the R2 at the end of this one) and R2GAEVol17Part2_R1.djprojects. I just downloaded and installed this morning via File>Install Downloaded Content... without encountering any issues. Thumbnail Image   Attachment (1)
_____________________________ Jeff Earley Director Digital Juice Audio Products (in reply to DuaneConatser) |
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DuaneConatser Posts: 46 Joined: 12/2/2009 Status: offline
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I Just downloaded and installed the new _R2 file and it worked GREAT! Thank you for your interest and the prompt solution! Great work! _____________________________ Duane L. Conatser (in reply to Jeff Earley) |
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