Customer Service Live Chat

Eletronic Delivery

 
Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [General Digital Juice Discussion Area] >> Suggestion Box >> Eletronic Delivery Page: [1]
Login
Message << Older Topic   Newer Topic >>
Eletronic Delivery - 6/12/2007 3:47:09 PM   
DigitalBard

 

Posts: 119
Joined: 5/31/2007
Status: offline
I haven't seen any suggestions about electronic delivery, so I thought I'd toss this out...

The vasy majority of the projects I do are "last minute, need to be done yesterday" type of deals.  The kind of situation where in most cases, even ording a DJ product for overnight shipment is still too much of a delay.

As a result, when I don't have what I need for a project, I end up buying a lot of stuff from DJ competitors that offer individual animations or sets delivered electronically.

If anything can be learned from iTunes, it's that people are willing to pay a premium for getting exactly what they want when they want it.  I have purchased 6 individual tracks from an album when the cost is almost exactly the same for the whole album simply because I didn't like and didn't want the other songs.

It would seem to me that if DJ made a lot of their stuff downloadable and purchasable individually, that there would be a huge benefit.  Electronic delivery is cheaper than shipped products, obviously.  And the ability to get ones needs "on-demand" would likely result in more sales overall. 

And I don't see it being a detriment to selling full shippable products because the better deal would always be to purchase the whole product at a lower price than each individual piece.

There would also be a huge benefit to overseas buyers and could increase your overseas market with your needing to open up wharehouses in Europe or Asia.

And probably the biggest advantage is being able to bring products to market a LOT sooner.  Right now it feels like DJ is always behind in responding to customer demand.  Reaction time to new trends is slow.

In any case, I just thought I'd bring it up....  thanks.
RE: Eletronic Delivery - 6/12/2007 3:55:12 PM   
summersond


Posts: 228
Joined: 3/7/2005
From: Near Des Moines, IA
Status: offline
Many of us have expressed this wish previously.  DJ is aware of it and if they can work it out, I think that they would offer this in the future.  It would be very nice

dave

_____________________________

Dave Summerson, A+ certified
Owner, Summerson Video and Photo

Sony Vegas 9, DVDA5
Ultimate S3
ETK 1,2,3,5,7,10
MDE 1
STX 14,15
BTX1
JBHD 11
JB 31
PTK
JD3,10

Dell XPS 430 P2.4 Quad Vista64 Home Premium 4GB ram

(in reply to DigitalBard)
RE: Eletronic Delivery - 6/12/2007 3:57:29 PM   
womanmarine


Posts: 333
Joined: 10/8/2006
From: North Carolina
Status: offline
The only problem with this idea (which I think is great, btw) is that Juicer 3 can't handle the files individually, at least in my understanding.  I know it can't handle the free downloads, but perhaps they will fix that.

And I do agree that individual downloads being available would be beneficial, to me too.


_____________________________

Ruth

(in reply to DigitalBard)
RE: Eletronic Delivery - 6/12/2007 4:16:27 PM   
turkcsg


Posts: 229
Joined: 2/25/2007
From: Wichita, Ks
Status: offline
I like this idea but it has come up many times.

If you could download the whole set and be able to burn them to a disk and then load them into Jucer.  This would get around the Jucer problems.  But it would be large downloads. 


(in reply to womanmarine)
RE: Eletronic Delivery - 6/12/2007 4:19:59 PM   
DigitalBard

 

Posts: 119
Joined: 5/31/2007
Status: offline
In order to take advantage of the 10+10 deal, I had to scrample up some finances a little bit (summer is always a bad time because of vacations and other traveling).  Funny thing is, however, that in the past 45 days I have easily spent the same $250 on buying "one off" animations and clips from other sites.  But it was a lot easier on the finances (you can also read that as "easier to hide from the wife"). 

In fact, what made be bring this up was that I am working on a presentation for my company and I needed a video clip.  I know from messing around in Juicer that the exact clip I need is in VideoTraxx, but I can't afford the product right now and the project is due tomorrow morning.  So, I found a similar clip on another site for $30 and bought it.  For this project, I can easily get the company to reimburse $30, but not $200 even if in the end it will benefit them more.  Accountants just don't see things that way.

Anyway, I'm glad they're looking in to it.  I hope they can work it out.

(in reply to womanmarine)
RE: Eletronic Delivery - 6/12/2007 4:26:48 PM   
DigitalBard

 

Posts: 119
Joined: 5/31/2007
Status: offline
quote:

ORIGINAL: turkcsg
If you could download the whole set and be able to burn them to a disk and then load them into Jucer.  This would get around the Jucer problems.  But it would be large downloads. 


Juicer should be the catalyst.  When browsing items in Juicer, I should be able to select "buy it now" if I don't already own it.  Then it would do the transaction for me and download the product for me to use right then and there.

I wrote a similar product for a company I used to work for.  Users would browse code snippets from XML lists on the company web site.  When they found one they wanted, they would select "buy it now" and it would initiate the transaction and download the code into the local database.


(in reply to turkcsg)
RE: Eletronic Delivery - 6/12/2007 4:35:42 PM   
turkcsg


Posts: 229
Joined: 2/25/2007
From: Wichita, Ks
Status: offline
quote:

Juicer should be the catalyst



That is true but I was just coming up with a why they could get this going without having to overhaul Jucer.  We would have to wait for that.  This could be a temporary fix to get it going "soon"

(in reply to DigitalBard)
RE: Eletronic Delivery - 6/12/2007 4:41:11 PM   
summersond


Posts: 228
Joined: 3/7/2005
From: Near Des Moines, IA
Status: offline
This is how Smartsound works.  You sample the clip you want from the menu, and if you like and want it, you download (and pay).

_____________________________

Dave Summerson, A+ certified
Owner, Summerson Video and Photo

Sony Vegas 9, DVDA5
Ultimate S3
ETK 1,2,3,5,7,10
MDE 1
STX 14,15
BTX1
JBHD 11
JB 31
PTK
JD3,10

Dell XPS 430 P2.4 Quad Vista64 Home Premium 4GB ram

(in reply to turkcsg)
RE: Eletronic Delivery - 6/12/2007 5:09:55 PM   
jeffcss

 

Posts: 1443
Joined: 6/3/2006
From: Simi Valley, CA
Status: offline
This has come up many, many times. The part where somebody clicks "Buy it Now" is the easy part. DJ must provide and pay for the bandwidth which would enable the large downloads that are associated with the individual files. Also DJ has always sold products (AFAIK) by the package, not individually. So you are asking them to basically change/modify their core business model. They would have to put every clip, every file, every piece of music on-line and available for download. Right now only low res previews are available. Then they must determine pricing and hope that people don't stop buying their packages before sales of the individual items pick up.

I am not saying that DJ couldn't do it. I am only saying there is a lot more to it than clicking "Download".

If you were DJ management and you bring in a fairly steady cash-flow with new products, sales and promotions what would you do? You read through the forums and about once a month a few people mention they need a Download/Buy It Now. Would you risk upsetting the "apple cart" to provide another sales avenue of unknown revenue or would you listen to the people (also on the forums) who are begging for new product packages which happens way more than the single download request? Do I use my manpower to create new products or do I use it to sell old products in a different way?

There is no right or wrong answer here, it is just a matter of doing business.

_____________________________

ConsultingByJeff
Jeff Goldberg, MCSE, MCT, A+

VTX HD
ETKP 4,11,12,16-20
THM 3-17,25-28,84,106,107
MDE 1-10,16-19,21,26
SWP,JB,JD,ETK,STX,SFX,VTX,PDE:ALL
PKO,Canv,TT1-4,JDC1-3

Win7 x64
16GB
Core i7
Vegas Pro x64
Canon A1S

(in reply to turkcsg)
RE: Eletronic Delivery - 6/12/2007 5:20:56 PM   
wizard


Posts: 6029
Joined: 2/15/2006
From: New Hampshire, USA
Status: offline
OK - old guy soap box time. (rant)

I usually fall into the category of "I want it now", not "I need it now" - and I'm sure most situations are the same. In the rare case that you actually NEED a clip now, if you buy the product and contact customer service, they might help you out with a download for the needed clip. I know they have, on occasion, done so in the past, but it's possible there have been too many "rare" cases and spoiled it for all of us. But, it's worth checking.

As far as not being able to afford it - well, life's just not fair. DJ was meant for professionals with professional budgets. Thanks to all the awesome sales, it has become affordable to a lot more of us, and a lot of us have much more than normally would have been expected. But be realistic gang - if you can't afford it (and I'm in that category a lot too) then wait till you can afford it. Imagine if you still had to pay full price! Lots and LOTS of us did pay full price before all these sales. Sorry to upset some "sensitivities" but not everyone can afford the best, and not many can afford all of the best. DJ IS the best - buy what you can, wish for what you want, but if you can't buy a specific sale - deal with it.

And before anyone starts complaining - this is not directed at any one poster, (especially you Dave, your opening post was a great question) - it is a general response to the growing whining that's escalated (in many threads) since the sales began getting bigger and bigger, increasing the customer base. And it's just my opinion, but I know, I've never been accused of being too politically correct.

OK rant over. If it hurts too many feelings, I'll delete this post -

< Message edited by wizard -- 6/12/2007 5:25:07 PM >


_____________________________

Pops




(in reply to jeffcss)
RE: Eletronic Delivery - 6/12/2007 5:21:51 PM   
summersond


Posts: 228
Joined: 3/7/2005
From: Near Des Moines, IA
Status: offline
Agreed Jeff.  Their business model isn't designed fdor web delivery, and to retrofit it so that it is, would cause their pricing structure (our low prices on items) to dramatically change for the higher (worse for us).  Dell started out with their model as internet sales, so it works for them, but to change dramatically midstream could, like you say, upset the applecart.  If they can get it done with minimal pain, fine.  If it is going to change their complete structure and sales, then I don't think it will (or should) happen.  Why break something that is working.

dave

_____________________________

Dave Summerson, A+ certified
Owner, Summerson Video and Photo

Sony Vegas 9, DVDA5
Ultimate S3
ETK 1,2,3,5,7,10
MDE 1
STX 14,15
BTX1
JBHD 11
JB 31
PTK
JD3,10

Dell XPS 430 P2.4 Quad Vista64 Home Premium 4GB ram

(in reply to jeffcss)
RE: Eletronic Delivery - 6/12/2007 6:12:17 PM   
David M. Brewer


Posts: 1659
Joined: 11/11/2006
From: Denver, CO
Status: offline
quote:

If it hurts too many feelings


I have none...

I guess I do...

(in reply to wizard)
RE: Eletronic Delivery - 6/12/2007 7:16:37 PM   
DigitalBard

 

Posts: 119
Joined: 5/31/2007
Status: offline
quote:

ORIGINAL: wizard

it is a general response to the growing whining that's escalated (in many threads) since the sales began getting bigger and bigger, increasing the customer base


Hehe...  DJ did  it to themselves.  By allowing people like me to take advantage of their deals, you get hobbyists/semi-pros like myself that want everything else for $1. 

And I realize that moving stuff to the "buy it now" model is a big undertaking, but it doesn't have to be at once.  Personally, I'd start with the older JB/JD products.  Sales on the older products is probably low enough that DJ could benefit from offering them piecemeal.  And even Digital Hotcakes doesn't offer all of their products for download, only their older stuff.

And I'm certainly not gonna stop buying DJ products.  Far and away they outstrip the quality of anything else I've seen.  I'm, just trying to give DH an excuse to spend more time rooting around my wallet.

(in reply to wizard)
RE: Eletronic Delivery - 6/12/2007 8:11:27 PM   
wizard


Posts: 6029
Joined: 2/15/2006
From: New Hampshire, USA
Status: offline
It's great that ALL of us can benefit from the Juice here! Let's just stay realistic and positive.



_____________________________

Pops




(in reply to DigitalBard)
RE: Eletronic Delivery - 6/12/2007 9:09:55 PM   
JoeyD


Posts: 279
Joined: 10/6/2006
From: Long Island, NY
Status: offline
Ah, spoken like the True White Wizard!

_____________________________

List is ever growing...

XP P4 3.21Ghz 2 GB Ram 80GB, 250GB Liquid 7.1

(in reply to wizard)
RE: Eletronic Delivery - 6/14/2007 12:10:07 PM   
MikeM


Posts: 2347
Joined: 2/25/2005
From: Germany
Status: offline
Well, that's a classic around here, it pops up again every now and then.

I agree with Jeff. Providing individual downloads require an infrastructure capable of providing the huge storage capacity and the appropriate bandwidth. Imagine a significant number of customers downloading some ETKs sets or JumpBacks. That requires quite a line and the ordering system must be able to handle all this.

Besides this would be a significant deviation from the current business model, as DJ produces and sells their content in volumes exclusively. Some people tend to think they could get a single clip for the price of (volume price) / (number of clips per volume), e.g. JB $99 / 40 = 4.95$. But one has to consider that you get a volume discount. If individual clips would be offered they probably would have to cost a magnitude more. DJ's volume prices are quite competitive especially if considered the quantity and quality you get.



Maybe they actively think about it, maybe they don't, who knows...

Just my 2 Euro-cent...

_____________________________

Michael

Lt. Cmdr. Data: If the warp drive fails to activate, the results could be... unfortunate.
Lieutenant Worf: Very unfortunate. We will be dead.


i7 / Win7 64 Bit SP1; Avid MC 6.5; Adobe CS6 PP; Nuendo 2-6; Wavelab 7; C4D R12

(in reply to JoeyD)
RE: Eletronic Delivery - 6/14/2007 2:48:59 PM   
CrunchieBite


Posts: 1862
Joined: 3/5/2007
From: Currently in England, UK.
Status: offline
Maybe that will be a facility provided by Juicer 9 which I seem to recall hearing was just around the corner!!

Mark

(in reply to MikeM)
RE: Eletronic Delivery - 6/14/2007 3:55:34 PM  1 votes
wizard


Posts: 6029
Joined: 2/15/2006
From: New Hampshire, USA
Status: offline
OK - this will solve the situation -
List individual downloads for $99 - still a comparative good buy, or get the entire volume on disc for $99. You choose.



_____________________________

Pops




(in reply to CrunchieBite)
RE: Eletronic Delivery - 6/14/2007 4:49:39 PM   
Winston

 

Posts: 1196
Joined: 4/19/2006
From: Wisconsin
Status: offline
Wow!!  Seems like the Wizard went to the Henry Ford School of Marketing. 

HF Marketing 101:

"You can anything you want as long as you want what I have."

HF Marketing 102:

"You can have it any way you like as long as you like the way it is."

Winston

< Message edited by Winston -- 6/14/2007 4:52:25 PM >


_____________________________

Juice to Date: 682 of 696

(in reply to wizard)
RE: Eletronic Delivery - 6/14/2007 4:55:38 PM   
summersond


Posts: 228
Joined: 3/7/2005
From: Near Des Moines, IA
Status: offline
... and you can have it any color you want as long as it is black.

_____________________________

Dave Summerson, A+ certified
Owner, Summerson Video and Photo

Sony Vegas 9, DVDA5
Ultimate S3
ETK 1,2,3,5,7,10
MDE 1
STX 14,15
BTX1
JBHD 11
JB 31
PTK
JD3,10

Dell XPS 430 P2.4 Quad Vista64 Home Premium 4GB ram

(in reply to Winston)
RE: Eletronic Delivery - 6/14/2007 5:51:08 PM   
wizard


Posts: 6029
Joined: 2/15/2006
From: New Hampshire, USA
Status: offline
LOL - whatever works, works.



_____________________________

Pops




(in reply to summersond)
RE: Eletronic Delivery - 6/18/2007 6:27:14 PM   
ken


Posts: 677
Joined: 1/28/2005
Status: offline
Sites like istock.com and virtually all other royalty free audio and video sites all offer most of their products via a download model, so it would be worth pilot-testing for specific lineups or parts of the DJ content library.  However it would be a lot of work to put the database infrastructure in place to let people download individual clips from VTX 2 etc...

It's worth testing since it's a marketplace norm, and expectation, that if you want royalty free audio or video content, you can download it immediately.

That's a good point too, since many times I've bought thousands of dollars worth of non-DJ content over the years, simply because it's downloadable instantly, as I "shop" for a specific audio track, or video clip, for a specific production I'm working on right that instant.  Oftentimes, waiting 24-48 hours just isn't acceptable.   A workaround is to offer a fee-based download structure for those that have already (just) bought a product, and need 1-2 clips from it immediately, if customer service/support infrastructure/automation can handle it.  That's a recommendation.

Ken


_____________________________

Ken
JB/STX/ETKs/SFX/JBHD/BTX/MDEs: most

(in reply to wizard)
RE: Eletronic Delivery - 6/18/2007 6:49:26 PM   
MSmart


Posts: 94
Joined: 5/2/2007
From: Arizona
Status: offline
Another thing to consider, if it hasn't already been said, is much of DJ content is layered. Maybe two price levels could be instituted where a "flat" version (smaller file size) could be sold at a price lower than the "layered" version. This would make it more affordable for people wanting to buy what they see/hear, this would minimize server download bandwidth needs. For the folk that want the ability to modify what they see/hear, they buy the layered version at a higher price, the higer price would help offset the cost of providing more bandwidth.

Still offer the ability to purchase boxed sets, but gradually reduce the "Deals of the Day" as download revenues increase. 

Just a thought.

_____________________________

Ken

Sorry about that, Chief...

Visit Video Friends Forum

(in reply to ken)
RE: Eletronic Delivery - 7/22/2007 7:56:06 AM   
outac


Posts: 2
Joined: 7/22/2007
From: China
Status: offline
At present,almost all products you can search on net and contact supplier by email directly,then choose door to door service,oh,the world will be become smaller and smaller.

_____________________________

everything will be nothing?
-------------------------------
China Outac CISS:
http://www.outac.com/shop/continuous-ink-system-cis.html
-------------------------------

(in reply to MSmart)
RE: Eletronic Delivery - 7/22/2007 8:13:35 AM   
flascrnwrtr


Posts: 2128
Joined: 10/25/2006
From: Humidland, USA (FL)
Status: offline
Ummmm, yeah... what he said! 

_____________________________

**********
Juice-2-date: 354

"My worst day on set is still better than my best day doing anything else."

ADOBE CS3 MASTER COLLECTION
FINAL CUT STUDIO 2

(in reply to outac)
Page:   [1]
All Forums >> [General Digital Juice Discussion Area] >> Suggestion Box >> Eletronic Delivery Page: [1]
Jump to:

New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts