Digital Juice Forums
RE: International "Group Your DJ Orders" System Activated |
Logged in as: Guest |
|
 Printable Version
|
 All Forums >> [General Digital Juice Discussion Area] >> Website Updates & Enhancements >> RE: International "Group Your DJ Orders" System Activated | Page: << < prev 1 [2] |
|
|||
|
||||
Elen Posts: 1261 Joined: 7/19/2007 Status: offline
|
quote: Dave, I would like to second Mark's request to you to reconsider the Holdan arrangement. I too have only been able to purchase the DJ products I have because of Holdan..... Ordering direct from the US means much higher import costs, delays at customs as well as higher shipping costs for me. I respect the fact that you might have to re-arrange your mode of operations for ordering and shipping - for me that would mean that I would be able to afford fewer Digital Juice products - which for me would be a very sad thing as I deeply appreciate and value your products. _____________________________ 75% Juiced (in reply to CrunchieBite) |
|||
|
||||
RE: International "Group Your DJ Orders" Syst... - 
|
||||
wizard Posts: 6029 Joined: 2/15/2006 From: New Hampshire, USA Status: offline
|
what he said ! 
_____________________________ Pops (in reply to flascrnwrtr) |
|||
|
||||
|
||||
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
quote: Ooohh...kudos! I haven't had any of that since my younger days playing Project Gotham on the original X-Box Thanks Brian! Mark (in reply to flascrnwrtr) |
|||
|
||||
|
||||
Michael Frederick DJ Posts: 591 Joined: 1/24/2006 Status: offline
|
Younger days on the original x-box...now I feel old. 
_____________________________ Michael Frederick Digital Juice Customer Service www.digitaljuice.com 1-800-525-2203, Opt 2. "Ask for Mike" (in reply to CrunchieBite) |
|||
|
||||
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
LOL! Michael, I could mention my even younger days playing "Rainbow Islands" on my ZX Spectrum but that would definately reveal my age  Mark (in reply to Michael Frederick DJ) |
|||
|
||||
|
||||
Eric Hartmann Posts: 2971 Joined: 4/18/2006 From: Springfield, NJ Status: offline
|
maaaaaan Mark...you just dug up an old memory!!! I still have the original XBox and Project Gotham.....actually it's about 2 feet away from me....hmm.....should I procrastinate work more by attempting some drifting techniques and score some kudos by doing a reverse 180 or a full 360? 
_____________________________ Film Editor, Videographer, Motion Graphics Designer, and Producer JUST UPDATED!! http://www.SeaLightEntertainment.com http://www.JimBreuer.com Juice: 300+ (in reply to Michael Frederick DJ) |
|||
|
||||
|
||||
MikeM Posts: 2347 Joined: 2/25/2005 From: Germany Status: offline
|
Dave, this feature is a very useful one especially for international orders (such as mine). I hope it'll work out. I'll most probably give it a try the next time I place an order.
_____________________________ Michael Lt. Cmdr. Data: If the warp drive fails to activate, the results could be... unfortunate. Lieutenant Worf: Very unfortunate. We will be dead. i7 / Win7 64 Bit SP1; Avid MC 6.5; Adobe CS6 PP; Nuendo 2-6; Wavelab 7; C4D R12 (in reply to Eric Hartmann) |
|||
|
||||
|
||||
|
Luckyman Posts: 14 Joined: 3/11/2007 Status: offline
|
Really appreciate the efforts you are making to reduce the mailing costs for us overseas customers. But, and you may have discussed this elsewhere already, I can't help thinking that it would be soooo much cheaper again with a minimalist-packaging option where you mail JUST THE DISKS. Yes, that's right; no smart folder, no outer sleeve/box and not even a Visual Index (I prefer to use Juicer anyway). Cardboard and paper is pretty darn heavy, relatively speaking, though you could perhaps supply the disks in paper sleeves, a la Juicer, or just a plain white sleeve with no product id on it for protection in the mail. I do agree that the DJ packaging currently looks great on my shelves but no-one much else sees them so there's no lost advertising benefit to DJ, and I'd just as soon have spent the postage savings on even more DJ stuff that gives me some payback rather than FedEx. Just as an aside, I can buy Amaray-style DVD cases over here for much less than the postage I'd save. In fact I'd still be winning financially if you included soft copies (or made downloads available) of case inserts for plastic DVD cases for printing out to have my DJ booty on display. The Visual Index for some products is quite thin and light therefore cheap to mail but for others it is quite a weighty tome - ETKs are quite heavy but they're nearly extinct anyway) so not sure if these should be left out or not. This is suggested as a viable and reasonable (possibly interim) alternative to downloading for the overseas DJ clients who have requested it - and the many more for whom downloads would not yet be a viable option (e.g. me; I'm still capped at 15GB per month - not much room for shifting DJ stuff on top of my business usage). Clearly those who have suggested a download option are willing to accept non-packaged DJ products. Cheers, Kevin p.s. A bit rambling perhaps, but I'd didn't have time to write a shorter message... (apologies to Oscar Wilde) < Message edited by Luckyman -- 9/29/2007 10:17:00 PM > (in reply to MikeM) |
|||
|
||||
|
||||
|
Winston Posts: 1196 Joined: 4/19/2006 From: Wisconsin Status: offline
|
Kevin, Welcome to the Digital Juice forum. Dave and company definitely listen to their customers. We will have to see if they think your suggestion is something that can be implemented. _____________________________ Juice to Date: 682 of 696 (in reply to Luckyman) |
|||
|
||||
|
||||
|
David Hebel Posts: 3992 Joined: 4/24/2003 From: Currently in Bangalore, India Status: offline
|
Luckyman - it's not really feasible for us to on a random number of orders drop the packaging. Anything is possible I guess, but we are not likely to move in that direction. In general though we are moving to smaller/thinner/lighter packaging. Downloadables is an area we are working on for the future but a lot of things have to be in place for that to work. We've made the first big move in that direction and are putting together the backend hardware required (which is very substantial given the amount of content we have). Of course we are also working on the Juicer side of things to be able to handle downloads of some sort as well. We have a lot of customers so we can't impliment a mediocre experience else we risk too much. Once we feel we have a decent customer buying experience with downloadables we'll launch in some form or another. We are working on setting up our own distribution centers in Canada, Europe, India, Singapore, and Australia which will really help more than anything else. Downloadables isnt really feasible for everything so some combination of physical international distribution centers and downloadable infastructure is the ultimate solution. (in reply to Luckyman) |
|||
|
||||
|
||||
|
Luckyman Posts: 14 Joined: 3/11/2007 Status: offline
|
Thanks for the welcome Winston, and David H proves you absolutely right within the hour! Can't beat that for responsiveness to customers - and on a weekend too! David. Thanks for listening (ok, reading) and reassuring me that there are plans afoot to improve the purchasing experience for us overseas clients. Looking forward to hearing more about the local distribution centres in due course. I hope you're enjoying the curries over in Bangalore - a colleague who spends a fair bit of time over there says they can be lethal! (which he meant as a compliment...) Interesting to note that Adobe chose to make their CS3 Master Collection Try-Outs available not as a download (I think) but as a 3 DVD set (sent from Singapore to NZ). Which suggests that Adobe think there is still not the bandwidth readily available for downloading multi-GB products (I can't believe they don't have the hardware to cope with it). I'm therefore assuming that the DJ download approach will be based on much smaller product groupings, even individual product items. That would suit me, if you get the business model right, and I've got to say there's no reason to doubt that you will... The only slight down-side for me that I can see would be that I would have less "spare" stuff laying around that I could play/experiment with - I'd probably be fairly cautious about what individual items I chose to spend money on, just because I could. Upon reflection, these comments are probably all in the wrong post/topic anyway, so I'd better stop here. Thanks for reading this far! And once again, thanks for putting in the effort to improve the service, it is appreciated. In only a week or so's time, I'll get to see how much difference the grouping of orders makes to my FedEx bill. 
(in reply to David Hebel) |
|||
|
||||
|
||||
|
JohnB Posts: 57 Joined: 9/4/2004 Status: offline
|
Hi All, Glad to see DH is thinking of a European distribution centre. Just to point out there are TWO problems for international customers. 1 is the cost of shipping, 2 is the customs import duty. You need to look at both of these when positioning a European distribution base. The last thing I ordered direct from the US was SFX1 - when it was near enough full price. The import duty was based on the cost of the product and with the shipping I added more or less $200USD to my bill - It came as a shock and I didn't order anything again until the Holdan arrangement became available. Holdan has saved me a fortune on taxes and shipping (which shouldn't affect the DJ bottom line too much - slight investment vs no orders). I guess without it my DJ days are over. Even though I love the product and have got quite a bit of it (vastly more than our company need would allow) this is due to a combination of DJ deals and Holdan. Taking either of these out will be a big problem for me. Thanks JohnB (in reply to Luckyman) |
|||
|
||||
|
||||
|
Elen Posts: 1261 Joined: 7/19/2007 Status: offline
|
DH, thanks for all the great input: downloadables, distribution centers in key places outside the USA, great products. Am waiting to see what other new products and ideas you all have in the pipeline. BTW, like your packaging: easy to store for quick find, secure for the disks and sturdy. However, could you, in the new renditions of some of these products, make them prettier to look at. The JDs are so colorful and attractive, but the STx, ETKs JB - well, looks like the "Beauty Fairy" passed them by.... _____________________________ 75% Juiced (in reply to JohnB) |
|||
|
||||
|
||||
|
zirk Posts: 163 Joined: 1/26/2007 From: Norway Status: offline
|
Just have to say I love the new hold em' thing, I hope it stays permanent. Now, if we could just persuade Dave to skip Fedex in favour for UPS I'd go from 100 $ to 50$ shipment cost on those larger orthers filled with lovely DJ :) Anyway. kudos and thanks Now I too can pick up a few of them 'I dont realy need it, but at that price I go for it' ! (in reply to Elen) |
|||
|
||||
|
||||
mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
|
DH, How is this working out so far? Does it look like it may be a keeper or is it too early to tell? Just wondering and hoping it makes it to us Domestic customers as well. _____________________________ Marc (in reply to zirk) |
|||
|
||||
|
||||
nannybear Posts: 520 Joined: 4/19/2007 From: Cedar, British Columbia Status: offline
|
Yeah what flascrnwrtr said! Mark is totally a class act and extremely helpful and great personality!!! cheers Jan
_____________________________ Addicted to JUICE! too much to name...Canon EOS 7D-L Glass - PSP4 - Adobe CS4 Master Collection and Photoshop CS5 (in reply to flascrnwrtr) |
|||
|
||||
|
||||
SpoilerWarning Posts: 420 Joined: 3/16/2007 From: South Africa Status: offline
|
I've combined 13 orders into 1, and I must confess, I wouldn't have gone for 1 of those if I couldn't combine shipping. There was a mix-up however, and Holdan delivered half of my order halfway into my 30-day allowance, so DJ are looking into what went wrong. So not perfect yet, still working out the teething problems, but it's definitely a win-win situation when it works.
_____________________________ Vista Ultimate x64 Intel Core2Duo E6600, 2GB RAM Nvidia BFG 8800 GTS (163.75 forceware drivers) QT 7.4.5, Juicer 3.25 build 123 108905309889 juice objects and counting... (in reply to mptribe) |
|||
|
||||
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
quote: Thanks Jan! *hugz* Mark (in reply to nannybear) |
|||
|
||||
|
||||
boyler65 Posts: 985 Joined: 7/4/2007 From: Ireland Status: offline
|
Hi Folks, In response to Dave's Ordering system. The Grouping Order System is working great for me. I've been able to purchase over 50 DJ Products at a better delivery charge and I will continue to purchase as long as this scheme is available. Brette at International Orders has been a great support and I appreciate his care and attention to each order. Thanks Brette! As an aside there is a company selling DJ products 50 miles from where I live. Now you compare a Juice Drop at $9.95 to €215.00 or an ETK Deal at $99 to €500+ per volume. No wonder we call it "Rip Off Ireland" here. Your products are excellent and that excellence is reinforced by your whole companies attitude to customers as well as the quality product. Very satisfied with all my purchases. Cheshire Cat Grin moment! Thanks, Paul Rep of Ireland (in reply to CrunchieBite) |
|||
|
||||
|
||||
|
boyler65 Posts: 985 Joined: 7/4/2007 From: Ireland Status: offline
|
Hi Folks, Don't want to be accused of mis-information for above post: here are the prices corrected DJ JB € 215 ETK € 354 Stack Traxx €215 DJ SFX € 509 all above per volume Long live international group ordering!!!! Many Thanks, Paul (in reply to boyler65) |
|||
|
||||
|
||||
|
Elen Posts: 1261 Joined: 7/19/2007 Status: offline
|
Paul, looks like Irish companies might be giving you a bargain - check out the going Juice Drop per volume Euro prices in Italy .... Looks like Italy can "rip" better than Erie....
_____________________________ 75% Juiced (in reply to boyler65) |
|||
|
||||
|
||||
|
boyler65 Posts: 985 Joined: 7/4/2007 From: Ireland Status: offline
|
Hi Elen, Looks like an EU thing, eh?!!! Maybe they just know how to squeeze more out of the Juice, you having those fine vineyards over there! We only have Guinness here!  Anyway, I'll be relying on my Florida Orange pickers from now on.  God Bless Paul (in reply to Elen) |
|||
|
||||
RE: International "Group Your DJ Orders" Syst... -
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
*cough* Holdan *cough* Joking aside...they will honour any deals that DJ presently have on and you might save a bit on the shipping to Ireland as they are UK based and the pound is doing so well at the minute against the US Dollar. Bring on the Guinness !  Mark (in reply to boyler65) |
|||
|
||||
|
||||
|
boyler65 Posts: 985 Joined: 7/4/2007 From: Ireland Status: offline
|
Thanks Mark, You have a nasty cough there!  Or maybe it was the Flu Jab. Always happy with Holdan service when I get equipment. Wasn't until I got in touch with DJ that I realised that Holdan were resellers of the product. Will look into Holdan again, but I do have to say how impressed I am with DJ in their "international support" with me. They do business the way I like it to be done; personal, friendly and no problem too big, no client too small. Will keep in touch with u Mark. Cheers or should I say "Slainte!" Paul (in reply to CrunchieBite) |
|||
|
||||
RE: International "Group Your DJ Orders" Syst... -
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
quote: I look forward to that Paul. I will be here as long as I am welcome Mark (in reply to boyler65) |
|||
|
||||
|
||||
digger2640 Posts: 28 Joined: 8/5/2007 From: Australia Status: offline
|
Well my grouped order arrived and I have to say that the group ordering system is a real bonus for me. I would have only bought one or two things if it wasn't for that, instead I got a whole crate load of juice with mininal shipping costs. Thanks DJ.
_____________________________ Squeezin' the juice. JB - 1/2/4/12/13/14/20/21/24/25/28 JBHD - 20 JD - 18/26/32/43/48 MDI - 6 Swipes - 10 ETK - 2/6 StackTraxx - 14/15 (in reply to CrunchieBite) |
|||
|
||||
|
||||
|
Rossiter Posts: 7 Joined: 2/8/2006 Status: offline
|
<<The import duty was based on the cost of the product and with the shipping I added more or less $200USD to my bill - It came as a shock and I didn't order anything again until the Holdan arrangement became available.>> I was just about to place an order for a bundle for delivery to the UK, but this comment has stopped me. How can I calculate what the import tax would be? I've been getting DJ stuff from Holdans for some years, and am sorry to see this option isn't available anymore. But if import duty & shipping double the bill, then buying direct from DJ isn't feasible either. Is there a page that gives an indication of shipping costs and import duty to the UK? Thanks, Linda (in reply to JohnB) |
|||
|
||||
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
Linda, It all depends on the value of the goods that you order combined with the shipping cost and there isn't really a hard and fast calculator. Essentially, if you order goods from DJ, you pay for what you order on the DJ website as normal and the goods are shipped and delivered to your house via Fed Ex. A couple of weeks later, you will get a letter from FedEx with a bill for importing the goods from the USA to the UK. Very very roughly, if you summate the cost of goods and delivery charges in USD and then convert to UK pounds at a current exchange rate you get the value of goods. The bill from Fed Ex will be for 5% of the value of goods in import duty and then 17.5% on top of that in VAT. Then there is another 2.5% or £6.80 charge (whichever is greater) which is levied by FedEx as a charge for handling all the customs side and paying them at the time of import. As a guide, it roughly means that if you order say $150 worth of DJ gear and the delivery charges are about $35, you will get a bill from Fedex for very roughly £27. It varies a lot at the minute as the $:£ exchange rate is all over the place! Yes, it's a pain in the ass and not as cheap as the old Holdan setup but, there is no alternative at the minute short of getting on a plane yourself  Mark < Message edited by CrunchieBite -- 2/1/2008 3:12:48 PM > (in reply to Rossiter) |
|||
|
||||
|
||||
|
Rossiter Posts: 7 Joined: 2/8/2006 Status: offline
|
Mark, Many thanks for the explanation. I'll go and do the maths, and see if it's still worth it! Thanks again, Linda (in reply to CrunchieBite) |
|||
|
||||
|
||||
|
CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
|
No worries Linda! One thing that does cut the cost down is the order grouping....no more large shipping bills for just a single $9.95 item as you just group it and build your combined order up over up to 30 days. Mark (in reply to Rossiter) |
|||
|
||||
| Page: << < prev 1 [2] |
|---|
| All Forums >> [General Digital Juice Discussion Area] >> Website Updates & Enhancements >> RE: International "Group Your DJ Orders" System Activated | Page: << < prev 1 [2] |
|
|
New Messages
No New Messages
Hot Topic w/ New Messages
Hot Topic w/o New Messages
Locked w/ New Messages
Locked w/o New Messages
Post New Thread