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Tech: New Product(eg: ETK Pro) Not Displayed After Juicer 3 Upgrade

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Tech: New Product(eg: ETK Pro) Not Displayed After Juic... - 12/6/2007 12:36:08 PM   
John Chacho


Posts: 89
Joined: 9/10/2007
Status: offline 		Problem Symptom:
An update to Juicer 3 has been applied to support a new product(eg: ETK Pro), but the product name is not displayed in the Juicer 3 tree panel.

Probable Cause:
Incomplete or corrupt download of product information.

Probable Solution:
1. Verify that the Juicer 3 has been properly upgraded by restarting and checking the version number in "Help" > "About Juicer 3..."

2. If the Juicer has not been properly upgraded:
    - Apply the Juicer 3 software update without applying the product update.
    - Restart Juicer 3 and then apply the product update.

If the Juicer has been properly upgraded and "Help" > "Juicer 3 Updates.." indicates "Updates not found.":
    - Download and install the full version of Juicer 3 via DigitalJuice.com > Products > Juicer 3 > Downloads
    - The full version will have the new product information already embedded and an additional product update should not be required.

< Message edited by John Chacho -- 12/6/2007 1:09:27 PM >
Post #: 1
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All Forums >> [Technical Support] >> General & Juicer Tech Support >> Juicer 3 - Top Problems & Solutions >> Tech: New Product(eg: ETK Pro) Not Displayed After Juicer 3 Upgrade Page: [1]
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