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Group Ordering Not Shipped due to backordered product |
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mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
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DH, I have a question, but let me give you a little background. I had 4 or 5 orders grouped and released them on Monday. At the time that I ordered them all the items were in stock. I hadn't received my tracking number so I e-mailed customer service and I received a response saying the group order hasn't been shipped because STX 18 was backordered. How can you sell out of something on an order that was already placed? Meaning it was in stock when I ordered it and since I grouped it, I would think that the item would come out of saleable invtentory, so when a group order is released it would be available to ship, since you never know how long someone will leave the group order before releasing it. For me it isn't a big deal since I didn't have a need for the products immediately, but just released it because it was scheduled for automatic release shortly anyway. But in the case where someone would need something they grouped quickly, this would or could be a major problem for them. I am only mentioning it to bring it to your attention and I know this may fall into your unintended consequences you have talked about. I realize the group ordering is a service you provide and a welcome one and that keeping the product in the warehouse costs money, by taking up space that other product can take, but on the other hand the product has been paid for, just the shipping hasn't, so I don't think it is too much to ask to have the product available, when it is released. Now granted, most of the time it may not be an issue, since your inventory levels probably are such that you don't run into this often and you have been selling the STX for $9.95, which is why I bought it, which is probably why this situation occured. If this will happen again, it would be nice to have the grouping system let you know that the product is backordered and give you the option to create a new grouping with the backordered items and release the rest. Again I'm not mad and I still love the grouping system and actually just took advantage of it again for the new ETK Pro, just an observation I wanted to mention. Thanks again for the deals and the grouping system. _____________________________ Marc |
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Group Ordering Not Shipped due to backordered product - 
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David Hebel Posts: 3992 Joined: 4/24/2003 From: Currently in Bangalore, India Status: offline
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We are aware of the issues and are working on solutions and improvements. The easiest way for us to solve it is not running into backorder situations. I think within a few weeks the backorder situation will get cleared up and hopefully we will run into less ad less. But we are working on system ways to handle it as well where you'll be given the option to ship currently available group products now and save the rest for a later group... We are on it, but unfortunately I can't say we can fix it instantly, it will take some time, but we'll get there. (in reply to mptribe) |
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MrE Posts: 1668 Joined: 6/2/2006 From: NE Philly Status: offline
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What about items like STX 25 that are listed as "Sold Out - No Longer Available"? I have already paid for it and it is one of the items I have grouped, should I expect it to not ship out when my grouped items ship?
_____________________________ this message was brought to you by MrE™ WARNING: may contain Sarcasm and/or Bad Spelling (in reply to David Hebel) |
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David Hebel Posts: 3992 Joined: 4/24/2003 From: Currently in Bangalore, India Status: offline
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You can check with customer service on the exact situation, in most cases those products are reserved (for those with group orders) or we will get stock within the next week or so.
(in reply to MrE) |
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CrunchieBite Posts: 1862 Joined: 3/5/2007 From: Currently in England, UK. Status: offline
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While on the subject of group ordering, two other comments. 1. Would it be worth noting in the releasing process that any orders released over a weekend will not be processed until the start of the next week. I released an order on Saturday and it didn't actually ship until Monday - not an issue as I kind of suspected this would be the case as I know that DJ CS don't (currently) work weekends but, I don't recall seeing this fact anywhere during the release process. Which brings me onto point 2: 2. I released on Saturday, it shipped from DJ on Monday and arrived at my house in the UK at 9:30am Wednesday morning. That definately deserves a big pat on the back to DJ and FedEx and a great big thank you!  Mark (in reply to David Hebel) |
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media_explosion Posts: 1357 Joined: 3/9/2007 From: Southwest Ohio Status: offline
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quote: Nothing ordered over the weekend ships until monday. Rick (in reply to CrunchieBite) |
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turkcsg Posts: 229 Joined: 2/25/2007 From: Wichita, Ks Status: offline
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When I released my Order on Friday I never got a confemation e-mail, Tracking or anything. I used the cheapest shipping (not in a hurry) but I was thinking I should have had a Tracking number. I did get my packaged yesterday (Wed) so all is good. I like the Grouping. I had 3 order that cost me $14 to ship where before I would have probably paid that much for each order. An extra almost $30 I can spend on more orders!!! (in reply to media_explosion) |
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Wayne S Posts: 57 Joined: 7/1/2007 Status: offline
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MrE, Your order will be fulfilled with STX 25. Thanks. (in reply to MrE) |
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MrE Posts: 1668 Joined: 6/2/2006 From: NE Philly Status: offline
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quote: AWESOME!!!
_____________________________ this message was brought to you by MrE™ WARNING: may contain Sarcasm and/or Bad Spelling (in reply to Wayne S) |
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Wayne S Posts: 57 Joined: 7/1/2007 Status: offline
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quote: ---------------------------------- With respect to back ordered items, these items will start shipping post Easter , from the 25th of March. Thanks. (in reply to MrE) |
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barrysanders20 Posts: 31 Joined: 9/18/2007 Status: offline
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quote: Are there any spare copies of Sport Stacks lying around? I would really like to buy it. I'm saddened that I was three days late before I decided to get serious about my video work again. Is STX 25 backordered or just gone for good (aside from those that already ordered)? Let me reiterate, I would really like to buy it. The free song from this volume is what prompted me to get serious about my personal video production again. _____________________________ Yes, I'm on the juice. (in reply to Wayne S) |
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mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
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Any possibility of shipping what is in stock and added the backordered items to our current on hold orders?
_____________________________ Marc (in reply to barrysanders20) |
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Shaun C. Roemich Posts: 1377 Joined: 11/1/2007 Status: offline
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Just finished with Customer Service chat and I've been screwed over by the same thing without being informed. Come on guys... you've been great til now, why is the ball being dropped all of a sudden? Boo!
(in reply to mptribe) |
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ib4est596 Posts: 220 Joined: 6/1/2004 From: Benton (near Little Rock) Status: offline
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Customer service has worked with me on other issues. I am not saying they aren' t looking out for DJ interests... but they did help me and were very cordial about it. Give em a chance to fix it and they will... Shaun I love you camera (in reply to Shaun C. Roemich) |
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Bonzodog Posts: 201 Joined: 2/23/2008 Status: offline
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I released a grouped order on Monday 3/17/08. My account has been charged shipping, I've had no email confirmation, no tracking, nothing. I emailed customer service today (3/20/08) asking if they could update me on delivery details and received a cryptic response saying .. "Thank you for contacting Digital Juice. We value your business and seek to respond to your inquiry in a timely manner. If you are writing after hours or on weekends, one of our Customer Service Representatives will contact you shortly. In the meantime, you may wish to visit our Forums where you can find many answers to questions about new product releases or browse our Support Center where you will find an extensive library of answers to commonly asked questions. Your inquiry is important to us. Thank you for your patience." That email arrived at 11.52am EST and didn't really tell me anything ... it's now 9.16pm and I've heard nothing more. Hmmmm.. Cheers ... Paul _____________________________ I was born a Yorkshireman, I will always be a Yorkshireman, I will die a Yorkshireman. (but I live in New Jersey) (in reply to ib4est596) |
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Winston Posts: 1196 Joined: 4/19/2006 From: Wisconsin Status: offline
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Paul, I would suggest that you try the Customer Service chat. I have heard some good things about the responsiveness of Customer Service through the chat. Email seems a little less certain. _____________________________ Juice to Date: 682 of 696 (in reply to Bonzodog) |
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mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
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Paul, check the website to see if any the items you have in that grouped order are backorded. If so, then your order will be held until the products come in, which it has been said will be next week.
_____________________________ Marc (in reply to Winston) |
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Bonzodog Posts: 201 Joined: 2/23/2008 Status: offline
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Thanks guys ... I'll follow up on it. Cheers ... Paul _____________________________ I was born a Yorkshireman, I will always be a Yorkshireman, I will die a Yorkshireman. (but I live in New Jersey) (in reply to mptribe) |
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TRoe Posts: 118 Joined: 3/15/2006 From: Bloomington, MN Status: offline
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Yep, I placed an order back on 2/21/08... still hasn't shipped, but my credit card has been charged. I've sent multiple emails to customer support, and received one reply. We sorry, but it will ship on the 18th of March. Well guess what, hasn't been shipped. I am really ticked at the service I've received. I've spent a lot of money on Juice products in the past and always received great service... what a complete 180. In addition, I called customer service three times. The first two calls I gave up after 20 minutes of waiting for somebody to answer. The third call I stuck it out for about 15 minutes, and was told my product was going to ship that day... sorry for the troubles. Did it ship?.. No. Was I promised it would ship?.... Yes. Am I upset about this?.. Yes. Terrible, terrible, terrible. I will definitely think twice about placing another order if this is the service I will get. Totally unacceptable... total lack of respect to the customer. _____________________________ System: Mac Dual G5 2.5, 8GB RAM, OSX 10.4.11, GeForce 6800 Ultra NLE: Final Cut Pro 6 DJ Products: JB 1, 3, 4, 9, 21, 24, 30 ST 1, 2, 3, 4, 6, 9, 10, 12, 13 JD 24, 32, 38, 40 SoundFX ETK 6, 10 and many more... (in reply to mptribe) |
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playanumber99 Posts: 267 Joined: 3/15/2008 Status: offline
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In my "real job" a software company owner I have developed e-commerce software that is currently in use by many companies. Because of my involvement with the various e-store owners I am very well versed in these peoples businesses and the way they run their online stores. I understand that many if not most companies make money on shipping, I get it. After being very pleased with the fact that DJ put VideoTraxx on sale I went and ordered BOTH volumes 1&2 the first day they were on sale this week along with the ETK 5 offer that was "one day only" (been running all week) I pad over $20 for 2-day shipping and when I asked customer service where my order was all I got in response was oh, it didnt ship bc one of your items was backordered. I asked which one and was told videotraxx1. As I mentioned I know how many companies do their online business first hand. 1. I personally recommend to all of my customers not to sell items they dont have, its not right. 2. It is very easy in the e-commerce world to simply notify customers they can order something but it is backordered. If DJ doesnt have that ability Ill be glad to help them out, but my guess is they "choose" not to. 3. I paid a lot of extra money for expedited shipping, if they dont have my products on an order for $500, they should apologize immediately and offer me free shipping and said it second day, thats just good business, but customer service basically just said, sorry its backordered, period, end of story. 4. MOST IMPORTANTLY - If you run a sale on a product on the first day of the sale, HOW DO YOU NOT HAVE IT IN STOCK????? who runs a promotion on something they dont have. And they have continued the sale on videotraxx all week? I love juice products and havent had problems in the past in terms of shipping, but this is just BAD (in reply to TRoe) |
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Shaun C. Roemich Posts: 1377 Joined: 11/1/2007 Status: offline
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Amen. I'm upset over the backorder issue myself and, while I will continue to order, I MAY begin to confirm via chat that they actually have stock as an item I paid $40 to have rush shipped (that I needed for a video this week!) is being held back by a 9.95 special I threw in to make it worthwhile. No apologies from customer service chat. Initially they said it would ship right away (a week ago) now it's held up to ship on March 26. Placed another order to take advantage of the Swipes deal and went to chat to see if it was possible to have that order shipped with my hold-released order that STILL hasn't shipped, only to be told that FedEx won't let them do that. So now I need to spend ANOTHER $35 to have the second order shipped an it may appear PRIOR to my 2 week old order, assuming nothing is backordered... GRRRR...
(in reply to playanumber99) |
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Shaun C. Roemich Posts: 1377 Joined: 11/1/2007 Status: offline
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quote: Thanks. That one's not mine, it's from the former 9-5. It's a Sony DSR300A. 1/2" chipset. It's been good to them. (in reply to Shaun C. Roemich) |
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Aspyrider Posts: 668 Joined: 11/8/2007 From: South Mississippi Status: offline
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I released a batch monday, but didn't get a fedex tracking number or email. So now I don't know if it shipped or if it's backordered. It included Videotraxx 3. Usually it gets here on friday if I release a group on monday so Maybe it will get here tomorrow. :-(
_____________________________ “Want to make your computer go really fast? Throw it out a window†-Unknown (in reply to Shaun C. Roemich) |
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Video Bob Posts: 64 Joined: 1/8/2008 Status: offline
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I had the same problem except I released mine last Wed. paid for 2 days then It thought I should have it by Fri. then I didn't Didn't have it by Mon. either I called spent about 10 minutes waiting on the phone they said 3 have been back ordered. I asked them to go ahead and ship it and put the back ordered products with my next batch. Well I got it today. I thought that was pretty good. I didn't find DJ till January of this year but their products are outstanding. Everybody here agrees to that Dave said that they are working on fixing the problem. I also own my own businesses there are some times unforeseen things happen but you try to do your best to make sure it doesn't happen again. He said that is what he is doing isn't that enough? I really don't see how anyone can do anymore than that. I agree we should have gotten some sort of email or something but sometimes it takes time to work a problem out when you find it.
(in reply to Aspyrider) |
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mediatvguy Posts: 4380 Joined: 4/20/2006 From: Florida Status: offline
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You guys keep complaining and your beloved group system will be taken away... Don't cry wolf then....  In this day and age, it is really hard for any company not to drop the ball sometimes... Give them a break....You think this is bad service? Try Comcast or Sprint.. .Then you'll know 
< Message edited by mediatvguy -- 3/21/2008 2:34:05 AM > (in reply to Video Bob) |
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Faroshuffle Posts: 519 Joined: 10/4/2003 From: Sacramento, CA Status: offline
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Just my .02....... I'm sure I'm not going to take the popular view on all this, but... There was plenty of hesitation when we all begged for "U.S. Grouped Ordering Services" from DJ. DH was plenty worried about the unseen scenarios and apparently some of those issues are cropping up now. I, for one, am more than willing to wait for my products. We're getting deals and pricing that cannot be beaten in the Royalty Free industry. I'm sure, if everything went back up to full price, we'd all be crying about not being able to afford product. Be careful folks, or we're going to lose a good thing. _____________________________ "The principle is to put your camera into positions that give people perspectives they wouldn’t ordinarily see." Chuck Peters, Digital Juice 265+ DJ Products and Counting (in reply to mediatvguy) |
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Merch Posts: 544 Joined: 11/5/2007 From: The UK. Now in Las Vegas, USA. Status: offline
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A little story, if I may. Prior to finding The Juice, my work mainly consisted of me, myself and I, recording dry voice over sessions for a multitude of, well literally, a very respectable number of major Worldwide Clients. From software companies (one massive company in particular, where most people in the World use their products), to Car manufacturers, High profile hair, health and beauty product providers. In fact, hundreds of Corporate and private bodies have requested yours truly, the British voice of choice for their projects. Lucky me, now moving on... With the addition of Juice products, the Merchandani 'game' has not only been kicked up several notches, but The Juice has elevated my final product into a level, many of my Clients and theirs are asking for and turning to. It seems, I truly am their British voice of choice. Enough horn blowing - here's the point and to echo the last two Juicer's comments (from mediatvguide and Faroshuffle): Unbelievable product prices, beyond first class customer service, incredible DOTD, continuously new and ever improved high quality audio and visual products. Getting the picture, are we? I personally have not yet received my SmoothStaxx, supposedly to have shipped with my last 8 grouped orders. Did I need it, desperately? Yes. Did it bother me I didn't receive it? Was I voicing discontent to DJ customer service? Simply put, no. All quiet as a whisper here. DH mentioned they may have 'teething troubles' and I believe something along the lines of 'bear with us until we (they) get things sorted out.' We're all intelligent, sensible Adults here. It is truly time to put this one aside and to rest. Get on with your work, get on with marketing and promoting yourself more (which incidentally, if you did, instead of airing your frustrations here, you would probably find yourself having lots more work. Think about that one.) Keep these kinds of frustrations for a diplomatic discussion with DJ's Customer Service. You'll get far more achieved, of that I am certain. While I'm at it - remember to eat your greens. They are good antioxidants and help keep your stress levels down.  Myself? I'll keep working, doing what I do and look forward to my next grouped shipment of next week. And if it doesn't contain my SmoothStaxx? That's ok. I've got far more pressing projects and Clients to address and satisfy. So should you have. Give DH and all at Juice a break. Have you seen Dave's avatar? The man looks verily knackered - just as well he's on Holiday for a week. Oh, alternatively, you could always go with those lesser companies... Thank you DH. Thank you DJ. _____________________________ Michael Merchandani the British voice of choice Las Vegas NV USA ---------------------------------------------------------------------------- Voice Actor - Digital Artist - Media Creator - Audio Master (in reply to Faroshuffle) |
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mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
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I understand that hiccups can happen, but to me the unacceptable part is not that it happened, but it how it has been handled. I didn't pay for expediated shipping so I don't have that complaint, but if you pay for 2-day shipping and you don't receive it because it has been backorded, then you should be charged for ground shipping and when the products come in, still send it 2-day. Also the fact that no communication has been given automatically, meaning we have had to call in or chat in and find out that it was backordered. Before our cards were charged for the shipping, we should have been notified of the situation and given the option of what to do. Those options should have been one of the following: 1. Hold the entire order and ship when everything is available. 2. Extend the time for the group order until everything is available, thus allowing us to add more to it, and then ship everything. 3. Ship everything in stock and add all the backordered items to a new group. 4. If expediated shipping was picked then the option should have been given to reduce the shipping back to ground or another means. I know DH is working on it, but it does sound as several people have been expecting their stuff for a project and it is being held. I feel for them, because that is not my situation, but I hope the fix is a modification to their inventory system so when something is ordered and grouped, it is removed from salable inventory, thus available to ship whenever you release it. I don't think this falls in to unintended consequences, as this was a ball dropping on DJ, not us. Saying that I don't think this was done on purpose, but just exposed a weakness in their system. As long as they fix the issue and going forward we don't see this happen, I think all will be well. I do appreciate the grouping and generally the customer service has been top notch, so DH please continue to take note and make adjustments so in the future you won't have to deal with this type of issue. It would be nice to be offered a choice on the held items, especially since it seems like it is affecting quite a few people. _____________________________ Marc (in reply to Merch) |
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playanumber99 Posts: 267 Joined: 3/15/2008 Status: offline
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While I understand the problems juice has run into regarding batched orders, th situation I have personally run into has nothing to do with that. I usualy dont batch my orders as I simply order products when I need them so batching is never really an option. With that said, theres no reason why placing a 1 time order should end up with backordered products and wasted shipping money. Just to repeat what I said earlier, if you dont have it, dont sell i. If you want to sell what you dont have let the customer know in advance that YOU DONT HAVE IT. I know allowing batches gets tricky but thats not what im talking about.
(in reply to mptribe) |
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Shaun C. Roemich Posts: 1377 Joined: 11/1/2007 Status: offline
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I'll leave it at this and move on: I'm one of the guys that earns money doing this. No offense to the talented non-pros out there intended. I can't do this to my clients without repercussions. I NEEDED (or apparently THOUGHT I did) one of the items, the new Fire MDE for a proof of concept video I needed to get to a potential client this week. I made do with the appropriate Juice Drop, JBHD and part of a Swipe. I had nearly two weeks lead time. With Priority shipping, I figured I was reasonably safe. quote: I wouldn't have expected that comment from you, Jose. I didn't get advised AT ANY POINT that MY (it's paid for, after all) Juice was being held up and wasn't given ANY options by customer service to release what I needed. This is a Public Relations screw up. Sorry. If I'm punished by having the order grouping system removed, well... maybe I have enough Juice already.... (in reply to mptribe) |
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playanumber99 Posts: 267 Joined: 3/15/2008 Status: offline
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Shaun - Im with you. Some juice I buy for fun with hopes of using someday, some I buy because I absolutely need it for a project. I bought Videotraxx 2 all for 3 clips which I absolutely needed for a promo, no videotraxx, no promo. Instead I had to use the same clip 4 times and put a title over it explaining the clip was coming soon. Very unprofessional but I had no choice, they wanted to see a concept and I had no juice :( _____________________________ Jason Aron --- My Juice - Click Here Photography, Web Design - Click Here My Music Site (New Songs Posted) (in reply to Shaun C. Roemich) |
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mptribe Posts: 4460 Joined: 7/10/2007 From: Sanford, FL Status: offline
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Jason, the weird thing is even today the VTXs still show in stock on the website, so unless thay just got some more in, the website isn't even getting updated properly.
_____________________________ Marc (in reply to playanumber99) |
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playanumber99 Posts: 267 Joined: 3/15/2008 Status: offline
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That was exactly my point
_____________________________ Jason Aron --- My Juice - Click Here Photography, Web Design - Click Here My Music Site (New Songs Posted) (in reply to mptribe) |
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MrE Posts: 1668 Joined: 6/2/2006 From: NE Philly Status: offline
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I'm experiencing the same issue with my recently released Grouped Order. I had released it last Friday and choose 2day shipping. When I didn't receive it by Weds I contacted Juice Support and discovered that my order was held up by ETKpro Mega 5. If anything was causing a delay I figured it would have been STX 25 but was really shocked to find out it was ETKpro Mega 5 since I released my order the day after it was released!!!! And my biggest concern was that I wanted to use one of the Sets from ETKpro 5 for a project this week (which is why I released my Grouped Order early after purchasing ETKpro 5). So this definitely brings up 2 issues: 1) Selling something New that isn't available and not making it clear that item is not ready to ship. 2) Not allowing a Grouped Order to ship because our already paid for items had not been properly held for us. I'd hate to see Grouped Shipping disappear because a few bugs in the system exist. Hopefully they can fix these issues and get the system to work like it should. After all... less money on shipping means more money for Juice
_____________________________ this message was brought to you by MrE™ WARNING: may contain Sarcasm and/or Bad Spelling (in reply to playanumber99) |
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flascrnwrtr Posts: 2128 Joined: 10/25/2006 From: Humidland, USA (FL) Status: offline
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I think Dave was pretty clear in the beginning that this was all sort of a "beta" of the grouped shipping and, if they found it caused too many headaches then it would be scrapped. I'm sure they want honest feedback, but don't be surprised if the negatives cause it to go the way of the dinosaurs. I perk is only a perk as long as it doesn't become a liability.
_____________________________ ********** Juice-2-date: 354 "My worst day on set is still better than my best day doing anything else." ADOBE CS3 MASTER COLLECTION FINAL CUT STUDIO 2 (in reply to MrE) |
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Shaun C. Roemich Posts: 1377 Joined: 11/1/2007 Status: offline
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Brian: I may be off base here but it sounds like there is a (temporary) systematic problem here not exclusive to the Group Shipping option but exacerbated by it. I'm sure DJ will get it sorted out, one way or another. My issue is the lack of information regarding shipment. Not informing us of a non-shipment, especially when it's been labeled Priority is a problem. Training, infrastructure, IT support... I don't know. Grouped ordering always worked for me before (as a non-US citizen, I've had the option for a while now.) I'm just hoping this is a one time deal based on a supply chain issue or an overwhelming response to a sale that was unforeseen. I'm not sure how difficult it would have been to send out a bulk e-mail to those of us with delayed shipments, but I feel it would have been appropriate. OK. I promised to move on... sorry folks. (in reply to flascrnwrtr) |
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TRoe Posts: 118 Joined: 3/15/2006 From: Bloomington, MN Status: offline
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Looks like I'm not the only customer who is having problems. Being in the IT world for over 25 years, I am one who can certainly understand system problems and the pressure to get them fixed. But billing my credit card and taking over a month for my order to ship (which it still hasn't), this I do not understand. I am a patient person and understand that things may sometimes not go as we would like. I'm starting to question how long I should remain patient? I feel for the rest of you that have clients you've promised these back ordered DJ product to. _____________________________ System: Mac Dual G5 2.5, 8GB RAM, OSX 10.4.11, GeForce 6800 Ultra NLE: Final Cut Pro 6 DJ Products: JB 1, 3, 4, 9, 21, 24, 30 ST 1, 2, 3, 4, 6, 9, 10, 12, 13 JD 24, 32, 38, 40 SoundFX ETK 6, 10 and many more... (in reply to Shaun C. Roemich) |
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Video Bob Posts: 64 Joined: 1/8/2008 Status: offline
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I have been doing video for a living since 1993 and I learned that you can't count on shipping companies so I don't comment (anymore) till I have what I am counting on in hand. I lost a pretty big job once because the camera I needed was late by 2 weeks. The day I got was the day of the shoot and the camera's focus had been damaged and there was no way to tell till I got there and started shooting. I'm not even going to go into the many times the shipping companies have lost stuff.
(in reply to Shaun C. Roemich) |
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Bonzodog Posts: 201 Joined: 2/23/2008 Status: offline
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Well, obviously by the number of posts against my name, I'm a newbie to the forum and to Digital Juice .. but let me say I'm getting a bit concerned about some of their business practices. I've only placed 2 orders with the company so far. The first order, for 3 items, shipped without a problem and arrived in a matter of days. The second order, as I stated previously, was grouped. I released it on Monday, and a full business week later despite emailing Customer Service I still have no knowledge of the status of that order, other than the fact that I have been charged for everything. Add to that the recent discussion on these forums regarding the "Grand-Opening-Going-Out-of-Business" promotional items that are advertised daily, and for a new customer, I have to admit I'm feeling a little wary. I have to agree with all the posters who are upset at the lack of communication from Customer Service. 99% of problems, anywhere, anytime, can usually be nipped in the bud by regular and honest communication. If you take my money on the promise of supplying goods or services, then at least have the common courtesy and respect for me to let me know if there is a problem. I'm a reasonable man. I'll listen, understand and more often than not will accept the situation. You've got my email address. You've got my snail mail address. You've got my phone number. You've got my MONEY! If you don't communicate, then I am left to speculate. Why are you out of stock of something you said you were OVERSTOCKED in? Why are you out of stock of an item you have just introduced? Why have you taken my money and not told me anything? Many of the people on these forums are long time users and buyers of Digital Juice. From the posts I've read, some are quite happy to let this situation ride, maintaining it is 'beta' .. it's a 'hiccup' .. don't rock the boat or you'll lose it??? (didn't understand the rationale behind THAT one) .. and telling people to be patient etc etc. That's all well and good .. EXCEPT .. although this is a friendly little forum for like minded people where the owners and operators of Digital Juice pop on and comment, ibehind it is a business enterprise, and as such, it has certain responsibilities to it's customer base. Taking their money, failing to deliver when promised, and then NOT responding to requests for information does not instill faith in the newbies who are just embarking on their journey into the world of "Juice". Yes it is a great product. Yes it is a good price. None of that means much if they don't deliver. Come on guys, I'm new here. Don't put me off so soon. Cheers ... Paul _____________________________ I was born a Yorkshireman, I will always be a Yorkshireman, I will die a Yorkshireman. (but I live in New Jersey) (in reply to Video Bob) |
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Aspyrider Posts: 668 Joined: 11/8/2007 From: South Mississippi Status: offline
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quote: Good enough for me. ;-) J. _____________________________ “Want to make your computer go really fast? Throw it out a window†-Unknown (in reply to David Hebel) |
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| All Forums >> [General Digital Juice Discussion Area] >> Website Updates & Enhancements >> Group Ordering Not Shipped due to backordered product | Page: [1] 2 next > >> |
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