Having trouble installing or using a Digital Juice product? Or maybe you just want to get the most from your purchase and need more information? In either case, you have come to the right place and there are multiple ways to get the answers you need. Just follow these few simple steps:
Our knowledge base is the fastest way to get help for the most frequently encountered issues.
Just select a category or use the search function below.
Many of our products are accompanied by a detailed User’s Guide which explains how to install the product and how to work with it in our free Juicer software. In the case of our DJ Gear line, the User’s Guide will show you how to set up, use and transport the product properly in a production environment. These guides are available for download here as PDF files. To view you will need to have the Adobe® Acrobat Reader installed.View All Product Guides >
Often, the best way to troubleshoot a problem is to ask other users. Our DJ Forums are an excellent way to share ideas with other users, as well to tap into their experience with our products. Our tech support personnel and product development team also visit the forums frequently to answer user questions and concerns and listen to suggestions for future products.
Also a part of the DJ Community, the Digital Juice TV (DJTV) section has a wealth of technical and inspirational information. Here you can sort the hundreds of video tutorials by product, date and host software to find the exact kind of information you need. Many of these videos deal directly, and in detail, with installing and using our products, both in the Juicer and in a variety of host software.
If you are still having problems with a technical or sales issue, our Customer Service & Technical Support staff can be reached during our normal business hours (Monday - Friday, 8:00AM - 6:00PM EST) in the following ways: